FAQ'S

EVERYTHING YOU NEED TO KNOW

FAQS

Run To Deliver can deliver any package which Fits and can be transported legally on a motorcycle. Or could be carried through a R2D Field officer in Hand using Public Transport.

Run To Deliver can deliver any package which Fits and can be transported legally on a motorcycle. Or could be carried through a R2D Field officer in Hand using Public Transport.

Once your order has successfully been processed, a confirmation page will pop up with your order reference. We'll send you a confirmation email/sms too (just to be sure).

If a biker has been assigned for your order the only way to cancel your Pickup is to Get in touch with our Customer Helpline team on +91-9871-555-666.

As soon as you confirm the order a biker is assigned to you within no time after which, you'll receive an email/sms from us confirming the details of your order and the details of Biker assigned. We'll point you in the right direction of tracking the progress of your delivery too.

As orders are only confirmed after you are a registered user with Run To Deliver. Log in with your details on our Website or Mobile Application, click on the Track Your Order tab, you will straight be guided to the Pending orders in process, Click on Track your order tab and you will be guided to exact location of your package using Google Maps where you can clearly identify the exact location of our biker with Pickup and Delivery Points.

Once you place an order and once that order is confirmed, you will be sent an SMS on the Mobile Number that you’ve entered. In this SMS, you will find all the necessary details about the delivery personnel or the biker boy that has been assigned to your order. You can use the information in this to call up the person if you have queries and you can also track the person’s progress by using our application’s tracking system.

Our delivery personnel or biker boys are highly trustworthy. With each new employee, we ensure that there is a brief training period where they understand the requirements of their job and also understand the importance of honesty and integrity with all the deliveries. They are also taught the importance of ensuring that the customer is always satisfied so you don’t have to worry about rude or careless errand boys when you place an order with us. Each of our field personnel are police verified.